Work must be completed at the physical location. There is no option to work remotely.

Work setting
- Startup company
- Willing to relocate

Tasks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents

Area of work experience
- Quality assurance or control

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers
- Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Languages: English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience: 1 year to less than 2 years

Computer and technology knowledge
- Shell script
- Internet
- Servers
- Programming software
- Database software
- Programming languages
- JavaScript
- MS Office
- Spreadsheet
- TCP/IP
- Visual Basic

Type of experience
- Call centre

Work conditions and physical capabilities
- Fast-paced environment
- Handling heavy loads
- Attention to detail
- Sitting

Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Initiative
- Ability to multitask
- Time management
- Honesty

Who can apply
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit

Health benefits
- Dental plan
- Vision care benefits

Financial benefits
- Life insurance